Consumer and Financial Services Firms

We possess a wealth of experience accumulated over the last two decades working with a wide range of service businesses in a variety of industries including:

• Leisure, travel and hospitality
• Retail
• Recruitment
• Financial services
• Pension Administration
• Business Process Outsourcers

This breadth of experience is a source of competitive advantage for our clients as we are able to evaluate problems and solutions by drawing on a broad range of best practice from across industries. 

Extensive experience across both:

Front-office:  Contact centres, customer services, retail, sales and marketing functions.

Back-office:   Finance, HR, marketing and IT.

The ‘golden-thread’ through all of this experience is 'complex services'. 

We are unique in that we approach complex services businesses by understanding the unique challenges they face and how to deliver change which benefits their clients, customers, employees and other stakeholders.